Privacy Policy

Last updated: 10th September 2026 — Key Business Network Gold Coast & Tweed

Key Business Network Gold Coast & Tweed (“KBN Gold Coast & Tweed”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through this website (kbngoldcoasttweed.com.au), how we use it, and your rights in relation to it.

This policy applies to this regional website only. It does not cover the national Key Business Network website (keybusinessnetwork.com.au) or the member portal (portal.keybusinessnetwork.com.au), which are operated separately and have their own privacy arrangements.

1. What information we collect

We collect personal information you provide directly to us, including:

  • Your name and email address, when you submit an enquiry through our “Want to visit a local group” contact form
  • Any details you choose to share in the “Which group interests you?” field or your message, such as your business name or industry
  • Information you provide if you contact us by phone or email directly

We may also collect limited technical information automatically when you visit this website, such as your general location, browser type, and how you interact with the site, through standard analytics and social media embed tools (see Section 4 below).

2. How we use your information

We use the personal information we collect to:

  • Respond to your enquiry and help you find the right local group
  • Provide information about upcoming events, open days, or guest speaker sessions if you’ve asked to be kept informed
  • Improve this website and understand how visitors use it

We do not sell your personal information to third parties, and we do not use it for purposes unrelated to KBN Gold Coast & Tweed without your consent.

3. Guest registration and the member portal

When you click “Visit A Group” for a specific group, you are taken to the Key Business Network member portal (portal.keybusinessnetwork.com.au), which is a separate platform. Any information you submit there is collected and handled under the national Key Business Network’s own privacy arrangements, not this Privacy Policy. We encourage you to review their privacy terms before registering.

4. Third-party embedded content

This website includes embedded content from third-party platforms, including:

  • Instagram, to display our recent social media posts
  • Facebook, to display our Page and upcoming events

These platforms may collect information about your visit independently of us, including through cookies, in accordance with their own privacy policies. We recommend reviewing Meta’s Privacy Policy for details on how Facebook and Instagram handle data collected through embedded content.

5. Cookies and analytics

This website may use cookies and similar technologies, including website analytics tools, to understand how visitors use the site and to improve its performance. You can control or disable cookies through your browser settings, though this may affect how some parts of the site function.

6. How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Enquiry form submissions are stored securely and are only accessible to authorised KBN Gold Coast & Tweed representatives.

7. Disclosure of your information

We do not disclose your personal information to third parties except:

  • Where necessary to respond to your enquiry (for example, connecting you with the relevant local group leader)
  • Where required by law
  • Where you have given us consent to do so

8. Access and correction

You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond to your request within a reasonable timeframe.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Janet Culpitt
Key Business Network Gold Coast & Tweed
Phone: 0418 781 657
Email: janet.culpitt@keybusinessnetwork.com.au

Note: this policy has been drafted to reflect the Australian Privacy Principles under the Privacy Act 1988 (Cth). Depending on KBN Gold Coast & Tweed’s structure and annual turnover, the Privacy Act may or may not formally apply, but this policy is provided as good practice regardless. We recommend a solicitor review this document before publishing, particularly the sections on the member portal and third-party embeds.